Known Vonage issue when inbound CID information is not displayed on your second telephone line.
Let me ask you two questions: (1) Are you not receiving caller id information on your vonage telephone line? (2) Do you utilize any advanced forwarding features such as the simul-ring ? If you answered yes to both of these questions, then this post will probably help you understand what is going on, and frustrate you even more!
I have been dealing with this issue for months now and have had three, yes 3, long conversations with Vonage (1 hour plus each time). I finally talked with a semi-knowledgeable and helpful representative who informed me that that this is a known issue with vonage and that they are still trying to figure out ways to fix the issue.
Here is the issue: My device (and apparently many others) do not support Caller ID on the second telephone line of vonage lines with the simulring feature enabled. So what is the answer? Get caller ID information on your first line only, choose which one you want to see the details of, set up another PAP device or go out and buy one that seems to work with two lines.
I asked the representative at Vonage what device did support two phone lines with the simul ring feature enabled - because I really don’t want to give up this great feature! It took her eight (8) minutes of research to find one - that is NOT a good sign! She was typing away furiously and muttering “let me just confirm… okay..and checking…” the entire time. Finally she told me that there are no current known issues with the Linksys 31p2 device - so she recommended I could buy this. Personally, I have a Linksys PAP 2 version 2 right now. And I know for a fact that I have a linksys router/PAP device somewhere in my closet, so I am going to dig that out and just use one line of two PAP devices for the time being.
There you have it. I told you that you would be more furstated, but hey - at least we have some answers!